HEROES REOPENING PLANS :: NEW BOOKS IN-STORE TODAY! HEROES IS OPEN WITH REGULATIONS!

May 20, 2020 By: Karla Southern Category: Feast Your Eyes, Heroes Aren't Hard To Find, Looking Ahead, NEWS, Now Read This!, Spotlight on New Releases, This Just In, Uncategorized

 

NEW COMICS ARE IN-STORE TODAY!

Heroes received the first shipment of NEW COMICS since March 25 today, Wednesday, May 20.

With careful consideration for the continued safety of our customers, as well as our staff, we will be open to the public on Wednesday, May 20 from 1pm-9pm with the following guidelines:

  • We will limit the number of people allowed in the store to NO MORE THAN 3 people at a time.
    Until further notice we are limiting access inside the store. We will provide access to NEW product on racks located just inside the front door and the counter, but we will discourage browsing the racks until further notice. If you would like us to check the rack for a previous issue or trade, we are happy to do that for you! We do this to limit your exposure as well as our own during this opening period.
     
  • We ask that customers limit their time in our store for now.
    There will be plenty of time for browsing and visiting with one another once restrictions have been lifted and circumstances have improved. For now, in an effort to prevent customer wait-times and attend to as many customers as possible in a timely manner, we ask that you make your visit as brief as possible. 

     
  • Everyone (including staff) will be required to wear a mask while shopping or working inside of our store.
    If you do not have a mask, one can be provided to you. 

    (We understand that some people do not want to wear a mask and, while we understand that is your personal preference, you will not be permitted in our store without a mask. We appreciate your patience, understanding and consideration for everyone’s safety at this time. If you do not want to wear a mask, or if you would prefer not to come inside the store until circumstances have improved, we are happy to arrange shipping for books.)  
     
  • We request that all customers utilize the provided hand sanitizer upon entering the store.  
     
  • Observe social distancing inside the store.
    Please be courteous to your fellow customers and allow for at least six feet of distance between yourself and others. We’re all in this together and showing each other respect will go a long way!!  
     
  • During this time we ask customers to be mindful of how much they handle books and other product.
    While we will be sanitizing all surfaces and high-contact areas as frequently as possible, we cannot sanitize comic books without causing damage. We ask that customers please be mindful of items as they handle them, and wash their hands or use hand sanitizer after contact. 
     
  • We will be sanitizing and washing our hands after every transaction and as often as possible.  
    If at all possible, we would prefer that customers pay with a credit or debit card at this time. We will still accept cash transactions, but cards are easier for everyone to sanitize at this time. If we do have a cash transaction we will be washing our hands thoroughly afterwards.
     
  • We ask anyone who feels unwell to please stay at home (this includes our staff).  
     
  • We have installed a new Point-Of-Sale system. (Thanks Elias!)
    Check-out may take a little longer as we acclimate to this new system, and we appreciate your patience! Once we have the hang of things, it should be easier to update your reserve list and keep track of what we have in stock! We also have the ability to invoices Reserve Customers who would like to pay for their books in advance and either pick up curb-side or have their subscription shipped (shipping fees will apply).
     
  • Our hours may be different until further notice.
    Until things are TRULY BACK TO NORMAL, our store hours may be affected.
    We will be open to the public TODAY, WEDNESDAY, MAY 20 from 1pm-9pm.
    Our hours going forward will be as follows until further notice:
    Monday-Tuesday & Thursday-Saturday: 10am-6pm
    Wednesday: 10am-9pm (tentatively)
    Sunday 1pm-6pm
     
  • We will keep you posted to any changes to our guidelines as they happen.
    Please follow us on social media (FacebookInstagramTwitter) or sign up for our Newsletter for regular updates! Please feel free to call us at 704-375-7462 or email us at HeroesArentHardToFind@gmail.com with any questions!

 

DOING OUR BEST:

We care about the well-being of ALL of our customers and staff and are doing everything in our power to keep everyone safe and healthy during this time.
The following precautions are being taken by our staff:

  1. All employees will wear a mask while working inside our store.
  2. We are disinfecting surfaces several times an hour with antibacterial wipes and sprays.
  3. We have hand sanitizer on-hand and our employees will sanitize and wash their hands as frequently as possible with hot water and antibacterial soap.
  4. Any staff member who has a cough, sniffle, temperature, or is feeling generally unwell, will stay home and avoid contact with others.
  5. We are reviewing CDC recommendations daily and will adjust any procedures as necessary.

RESERVE ORDERS:

We will continue to order enough product to cover our subscribers and any customer requests made in advance. If we are sold-out of a title you are looking for, we may be able to reorder those items. Please let us know if you are missing a title you wanted to pick up. If you are aware of a title that will be coming out over the next several weeks/months that you would like to reserve, we ask that you please request those items in advance if possible so that we might have the best opportunity to fulfill your want-list.

Again, we are adjusting to our new Point-Of-Sale system at this time. If you are a Reserve Customer, please make sure we have your current contact information. If you are a Reserve Customer, and you have not heard from us over the past month, please call or send us an email to ensure we have your current information on file! (heroesarenthardtofind@gmail.com)

With our new Point of Sale System, we will also be adjusting our Reserve Bag qualifications and options.
Reserve Customers will now have the option to be invoiced for their reserve bag and can pay for books via invoice. Existing Reserve Customers should receive an email about this option. Please email HeroesArentHardToFind@gmail.com with you have questions! 

We hope you are all doing well, and are being kind to one another!
We look forward to seeing you all again very soon!

– Your Friends at HEROES AREN’T HARD TO FIND 

Spock-Says-Wash-Yo-Hands-2

We can still ship items to you at this time. You can request items and arrange shipping with an email to HeroesArentHardToFind@gmail.com

SHIPPING INFORMATION:

We are happy to SHIP items to anyone who would like make those arrangements at this time.
We will need you to help us organize the following:

  1. Please call our store at 704-375-7462 between the hours of 10am-6pm, or email us at heroesarenthardtofind@gmail.com with a list of books you would like us to ship to you.
    You can find the last 5 weeks of New Releases on our website here: http://www.heroesonline.com/new-releases/, if you need recommendations!
  2. Shipping costs based on weight.
  3. If you would like to order comic-collecting supplies (ie: Comic Boxes, Bags, Boards, etc) to have shipped, we can do that too!
    Supplies are subject to shipping freight. You can find our supply options listed here:
    http://www.heroesonline.com/supplies/
  4. We will invoice your email order to process credit card payment and shipping.
  5. If you would prefer to make payment via PayPal, we can arrange that as well. Please call or email for details.
  6. Please make sure that we have your complete and correct shipping address.
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UPDATE 4/20/2020 :: HAVE COMICS – WILL SHIP!

April 20, 2020 By: Karla Southern Category: DISCUSS, Heroes Aren't Hard To Find, Looking Ahead, NEWS, Now Read This!, Special Offers

APRIL 20, 2020

HAHTF-UPDATE

Greetings To ALL Our Reserve And Regular Customers,

Heroes Aren’t Hard to Find continues to operate on a SHIPPING ONLY basis until at least April 29, 2020 as we adhere to the State-Wide Executive Order to “STAY AT HOME”.

In the meantime, WE CAN SHIP RESERVE BAGS, COMICS, GRAPHIC NOVELS, COMIC SUPPLIES & MORE!

Send us your want-lists, schedule shipping and more at any time:
heroesarenthardtofind@gmail.com 

We understand that everyone’s lives and budgets are in flux at this time. 

DISCOUNT20

In an effort to continue paying our employees, and to ease the financial commitment of maintaining your Reserve-Bag, we are offering our current RESERVE CUSTOMERS a 20% DISCOUNT on orders!

We are happy to ship reserve bags during this time! All orders over $50 will receive FREE SHIPPING, and orders under $50 will ship for $5/$8/$12 depending on weight.

We have been reaching out to our reserve customers over the past few weeks to offer shipping options for items currently on hold. If you are a reserve customer and we have been unable to contact you due to outdated contact information, we ask that you please give us a call or send us an email so that we can keep your information current.

New Releases are suspended until further notice per our distributer, Diamond Comics, so reserve bags will not be collecting new items until further notice.

WHAT’S IN STORE?

We have an immense stock of comics, back issues, trades, hard-covers and comic-supplies available! We can assist you with recommendations for new titles to try, digging for back-issues, and more! If you have a want-list of comics, now would be a great time for us to look through our warehouse to fill in those gaps in your collection! We will post stories and items on our Instagram and Facebook pages regularly during this time, so if you don’t already follow us on those platforms, there is no time like to present to follow us!

If you have comic and graphic novel recommendations you would like to share with us on Instagram and Facebook, please tag us!! @heroesonline and use the hashtag #HeroesCustomerPick.
We will then share your recommendations in our stories!

SHIPPING INFORMATION:

We are happy to SHIP items to anyone who would like make those arrangements in advance.
We will need you to help us organize the following:

  1. Please call our store at 704-375-7462 between the hours of 10am-6pm, or email us at heroesarenthardtofind@gmail.com with a list of books you would like us to ship to you.
    You can find the last 5 weeks of New Releases on our website here: http://www.heroesonline.com/new-releases/, if you need recommendations!
  2. If you would like to order comic-collecting supplies (ie: Comic Boxes, Bags, Boards, etc) to have shipped, we can do that too!
    In order to SHIP supplies, comic storage boxes MUST be ordered in bundles of at LEAST 10.
    Bags and boards can be ordered in any quantity.
    Supplies are subject to shipping freight and do not qualify for free shipping. You can find our supply options listed here:
    http://www.heroesonline.com/supplies/
  3. Orders of $50.00 or more SHIP FOR FREE (excludes supply orders).
  4. Orders under $50.00 ship for $5/$8/$12 depending on weight
  5. We will invoice your email order to process credit card payment and shipping.
  6. If you would prefer to make payment via PayPal, we can arrange that as well. Please call or email for details.
  7. Please make sure that we have your complete and correct shipping address.

We will fulfill and ship requests as quickly, safely and efficiently as possible (same day whenever possible!). We appreciate your patience while we prepare orders.

DOING OUR BEST:

We care about the well-being of ALL of our customers and staff and are doing everything in our power to keep everyone safe and healthy during this time.
We will continue to fulfill orders*, and supply wish-lists in the meantime with the following precautions being taken by our staff:

  1. Even though we are not open to the public, we are still disinfecting surfaces several times an hour with antibacterial wipes and sprays.
  2. We have hand sanitizer on-hand and our employees sanitize and wash their hands as frequently as possible with hot water and antibacterial soap.
  3. Any staff member who has a cough, sniffle, temperature, or is feeling generally unwell, will stay home and avoid contact with others.
  4. We are reviewing CDC recommendations daily and will adjust any procedures as necessary.

*During this time the amount of product we order for stock may be adjusted to meet demand.
Once regular shipments resume, we will continue to order enough product to cover our subscribers and any requests made in advance. If we are sold-out of a title you are looking for, we may be able to reorder those items. Please let us know if you are missing a title you wanted to pick up. If you are aware of a title that will be coming out over the next several weeks/months that you would like to reserve, we ask that you please request those items in advance if possible so that we might have the best opportunity to fulfill your want-list.

We are also utilizing this time to install a new Point-Of-Sale system in our store. We are contacting our Reserve Customers to make sure that we have their current contact information and to verify the status of their Reserve Bags going forward. If you are a Reserve Customer, and you have not heard from us, please give us a call or send us an email to ensure we have your best information on file!

Asterix Coronavirus

REGARDING UPCOMING EVENTS:

POSTPONED: FREE COMIC BOOK DAY – May 2nd: Festivities planned for Free Comic Book Day on May 2nd have been postponed until further notice. We will keep you up to date on any developments!

HEROESCON 2020 – June 19-21: We are monitoring current events and recommendations very closely and will do whatever is necessary to ensure the health and safety of our Guests and Attendees. We will adhere to any and all CDC protocols and make any adjustments necessary. Keep us on your calendar for June 19-21 until further notice!

The following are basic precautions recommended by the CDC:

  1. Clean your hands often. Wash with soap and water for at least 20 seconds, especially after being in a public place, blowing your nose, coughing or sneezing.
  2. Use hand sanitizer if soap and water aren’t available.
  3. Avoid touching your face with unwashed hands, particularly your eyes, nose and mouth.
  4. Avoid contact with people who are sick.
  5. If you cough or sneeze, use a shirt sleeve or tissue, not your hands. Then, wash your hands again.
  6. Practice Social-Distancing, which means putting at least 6 feet in between yourself and anyone near you in public spaces.
  7. If you must greet others, avoid handshakes or hugs. Opt for waves or an elbow bump. (We like using Mr. Spock’s token hand gesture!)
  8. Keep your work area well sanitized.
  9. If you aren’t feeling well and are experiencing any flu-like symptoms, please restrict your exposure and seek medical attention if necessary.
  10. Cover your face with a mask or cloth face covering if you must go out in public.

We hope you are all staying well, staying home, and taking care of yourselves!
Please be kind to one another. Look after each other, your family, friends and neighbors.
We will get through this, and we look forward to seeing you all again VERY SOON!

– Your Friends at HEROES AREN’T HARD TO FIND

Spock-Says-Wash-Yo-Hands

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HERE TO HELP :: HOW TO ARRANGE CURB-SIDE PICK-UP AND/OR SHIPPING FROM HEROES AREN’T HARD TO FIND

March 20, 2020 By: Karla Southern Category: DISCUSS, Feast Your Eyes, Free Comic Book Day, Heroes Aren't Hard To Find, Looking Ahead, NEWS, Now Read This!, Special Offers, Spotlight on New Releases, This Just In, Uncategorized

CURB-SIDE-PICKUP

 

CURB-SIDE PICK-UP & SHIPPING

We are incredibly appreciative of our THOUSANDS of loyal weekly Reserve Customers who have made our jobs so incredibly rewarding over the past 40 years!
We want to make sure that those of you who would like to continue to pick up your subscriptions during this time have multiple options for doing so! 

We understand that, right now, even the simplest of tasks can seem daunting. We are here to assist our loyal customers, and comic-book lovers everywhere, as much as possible!
For the time being, Heroes is offering Curb-Side Pickup and Shipping Options for anyone who would like to make these arrangements in advance! Please see the following for more information:

CURB-SIDE-PICKUP-MANNIONART BY STEVE MANNION

CURB-SIDE PICK-UP:

  1. Please call our store at 704-375-7462, or email us at heroesarenthardtofind@gmail.com with a list of books you would like us to package up for you.
    You can find the past 5 weeks of New Releases on our website here: http://www.heroesonline.com/new-releases/
  2. You can also arrange to pick up comic-collecting supplies (ie: Comic Boxes, Bags, Boards, etc) with Curb-Side Pick-Up! You can find our supply options listed here: http://www.heroesonline.com/supplies/
  3. We will total up your order ahead of time (+ tax) and you can pay the total by cash or card when you arrive. 
    If you would prefer to fill out a Credit Card Authorization Form in advance, you can either email the completed form back to heroesarenthardtofind@gmail.com, or bring it with you when you stop by. 
  4. FOR PICK-UP, there is a gray gravel driveway along the side of our building. Please pull into this driveway and call us when you have arrived. We will bring your books to your car in a clean Heroes bag and hand them off to you.

 

SHIPPING:

During this time we are happy to SHIP items to anyone who would prefer to make those arrangements in advance.
We will need you to help us organize the following:

  1. Please call our store at 704-375-7462, or email us at heroesarenthardtofind@gmail.com with a list of books you would like us to package up for you.
    You can find the past 5 weeks of New Releases on our website here: http://www.heroesonline.com/new-releases/
  2. If you would like to order comic-collecting supplies (ie: Comic Boxes, Bags, Boards, etc) to have shipped, we can do that too! In order to SHIP supplies, comic storage boxes MUST be ordered in bundles of at LEAST 10. Bags and boards can be ordered in any quantity. Supplies are subject to shipping freight and do not qualify for free shipping. You can find our supply options listed here: http://www.heroesonline.com/supplies/
  3. Orders of $50.00 or more SHIP FOR FREE (excludes supply orders).
  4. Orders under $50.00 ship for a flat $5.00 fee.
  5. We will need a Credit Card in order to process payment and shipping. You can download a Credit Card Authorization Form here.
  6. If you would prefer to make payment via PayPal, we can arrange that as well. Please call or email for details.
  7. Please make sure that we have your complete and correct shipping address.
  8. We will fulfill and ship requests as quickly, safely and efficiently as possible. We appreciate your patience while we prepare orders.

HAHTF---Credit-Card-Authorization-Form

 

RESERVE LIST/SUBSCRIPTION:

If you would like to set up a weekly subscription with us at this time, you may do so by completing a Reserve Form!
We will pull any titles that you request whenever they are published, be it weekly, monthly, etc. We ask that you collect your subscription at least once a month, and you can cancel your subscription at any time. You can also arrange to have your subscription shipped.
If you have at least ten titles on your subscription you will qualify for our 10% subscriber discount!

Reserve-Form

The list of titles on our reserve form is a generic listing of titles that are available in our store. It in no way reflects ALL the titles that we stock, or those that we can order. If a title you would like to subscribe to is not on the list, please send an email and let us know which titles you would like to add! Subscriptions can be altered at any time, just send an email or call our shop! 

 

DOING OUR BEST:

We care about the well-being of ALL of our customers and staff, and we are doing everything in our power to keep everyone safe and healthy during this time.
We plan to remain open regular business hours, unless instructed otherwise, with the following precautions being taken by our staff:

  1. We are disinfecting surfaces several times an hour with antibacterial wipes and sprays, focusing on particularly high-contact areas such as: counter-tops, door knobs, credit-card machines, telephones and shelving facades.
  2. We have hand sanitizer on-hand and our employees sanitize their hands after every transaction. We will be washing our hands as frequently as possible with hot water and antibacterial soap.
  3. Any staff member who has a cough, sniffle, temperature, or is feeling generally unwell, will stay home and avoid contact with others.
  4. We are reviewing CDC recommendations daily and will adjust any procedures as necessary.

**During this time the amount of product we order for stock may need to be adjusted to meet demand.**
We will continue to order enough product to cover our subscribers and any requests made in advance. If we are out of a title you were looking for, we may be able to order those items. Please let us know if you are missing a title you wanted to pick up. If you are aware of a title that will be coming out over the next several weeks/months that you would like to reserve, we ask that you please request those items in advance if possible so that we might have the best opportunity to fulfill your want-list.
Previews orders are also an excellent way to let us know what upcoming titles you would like to purchase in the months to come.

We hope you are all staying well, and taking care of yourselves. Please be kind to one another. Look after each other, your family, friends and neighbors. We will get through this, and we look forward to seeing you all again VERY SOON!

– Your Friends at HEROES AREN’T HARD TO FIND

Spock-Says-Wash-Yo-Hands

 

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SPECIAL UPDATE TO OUR CUSTOMERS :: March 16, 2020

March 16, 2020 By: Karla Southern Category: DISCUSS, Feast Your Eyes, Heroes Aren't Hard To Find, Looking Ahead, NEWS, Now Read This!, Uncategorized

To ALL Our Valued Customers, An Update From Your Friends At…

UTWTStickerSIDE1

Heroes Aren’t Hard to Find recognizes the ongoing concerns regarding the spread and containment of the COVID-19 virus, the need for Social Distancing, and the struggle of a possible quarantine.

We care about the well-being of ALL of our customers and staff, and we are doing everything in our power to keep everyone safe and healthy during this time. We plan to remain open regular business hours, unless instructed otherwise, with the following precautions being taken by our staff:

  1. We are disinfecting surfaces several times an hour with antibacterial wipes and sprays, focusing on particularly high-contact areas such as: countertops, door knobs, credit-card machines, telephones and shelving facades.
  2. We have hand sanitizer on-hand and our employees sanitize their hands after every transaction. We will be washing our hands as frequently as possible with hot water and antibacterial soap.
  3. Any staff member who has a cough, sniffle, temperature, or is feeling generally unwell, will stay home and avoid contact with others.
  4. We are reviewing CDC recommendations daily and will adjust any procedures as necessary.
  5. During this time we will offer the option of curb-side pick-up for anyone who would like to arrange this in advance.
    You can use this service to buy comic-books, trades and comic-book supplies like bags, boards and boxes! We ask that you please contact our store at 704-375-7462 to discuss options. You can arrange payment via Credit, Debit, or PayPal in advance.

 

We know that venturing out may not be an option for many of you at this time…

During this time, if you would like to have your subscription or any comic books or trades SHIPPED to you, we are more than happy to oblige!
Please call our store at 704-375-7462 or send an email to Elias@heroesonline.com and/or Seth@heroesonline.com to arrange shipping and to discuss payment options. Please note that books will be shipped as quickly as possible, and your patience is appreciated.

If you are feeling unwell, we ask that you please stay home and self-isolate to decrease the potential for spreading illness to others at this time.

REGARDING UPCOMING EVENTS:

  1. FREE COMIC BOOK DAY – May 2nd: We will play this one by ear and will adhere to any recommendations from the CDC, and State and Local government. We will keep you up-to-date on ANY developments!
  2. HEROESCON 2020 – June 19-21: Our current plans are for our 2020 show to proceed as scheduled on June 19-21. We will monitor events closely and take every precaution necessary to ensure the health and safety of ALL our Guests and Attendees. We will adhere to any and all CDC protocols and make any adjustments necessary. Keep us on your calendar for June 19-21 until further notice!

 

In the meantime, please be kind to one another. Look after each other, your family, friends and neighbors.
We will get through this, and we look forward to seeing you all again VERY SOON!

– Your Friends at HEROES AREN’T HARD TO FIND

Spock-Says-Wash-Yo-Hands


The following are basic precautions recommended by the CDC:

  1. Clean your hands often. Wash with soap and water for at least 20 seconds, especially after being in a public place, blowing your nose, coughing or sneezing.
  2. Use hand sanitizer if soap and water aren’t available.
  3. Avoid touching your face with unwashed hands, particularly your eyes, nose and mouth.
  4. Avoid close contact with people who are sick.
  5. If you cough or sneeze, use a shirt sleeve or tissue, not your hands. Then, wash your hands again.
  6. Practice Social-Distancing, which means putting at least 6 feet in between yourself and anyone near you in public spaces.
  7. If you must greet others, avoid handshakes or hugs. Opt for waves or an elbow bump. (We like using Mr. Spock’s token hand gesture!)
  8. Keep your work area well sanitized.
  9. If you aren’t feeling well and are experiencing any flu-like symptoms, please restrict your exposure and seek medical attention if necessary.
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HEROES CONVENTION 2020 :: REGARDING COVID-19

March 11, 2020 By: Karla Southern Category: Comics Industry, DISCUSS, EVENTS, HeroesCon, Looking Ahead, NEWS, Now Read This!, This Just In, Uncategorized

hc-logo_cmyk_35th

Asterix CoronavirusREGARDING COVID-19:

The Heroes Convention has no intention of canceling or postponing our 2020 show at this time.

We will monitor events closely and take every precaution necessary to ensure the health and safety of ALL our Guests and Attendees.
We will adhere to any and all CDC protocols and make any adjustments necessary.

In the meantime, please remember that handshakes are unnecessary when a polite elbow tap, friendly nod, or Mr. Spock’s “Live Long and Prosper” hand gesture will suffice.

Stay safe. WASH YOUR HANDS, take your vitamins, and we will see you all in June!

Spock-Says-Wash-Yo-Hands

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