HERE TO HELP :: HOW TO ARRANGE CURB-SIDE PICK-UP AND/OR SHIPPING FROM HEROES AREN’T HARD TO FIND

March 20, 2020 By: Karla Southern Category: DISCUSS, Feast Your Eyes, Free Comic Book Day, Heroes Aren't Hard To Find, Looking Ahead, NEWS, Now Read This!, Special Offers, Spotlight on New Releases, This Just In, Uncategorized

CURB-SIDE-PICKUP

 

CURB-SIDE PICK-UP & SHIPPING

We are incredibly appreciative of our THOUSANDS of loyal weekly Reserve Customers who have made our jobs so incredibly rewarding over the past 40 years!
We want to make sure that those of you who would like to continue to pick up your subscriptions during this time have multiple options for doing so! 

We understand that, right now, even the simplest of tasks can seem daunting. We are here to assist our loyal customers, and comic-book lovers everywhere, as much as possible!
For the time being, Heroes is offering Curb-Side Pickup and Shipping Options for anyone who would like to make these arrangements in advance! Please see the following for more information:

CURB-SIDE-PICKUP-MANNIONART BY STEVE MANNION

CURB-SIDE PICK-UP:

  1. Please call our store at 704-375-7462, or email us at heroesarenthardtofind@gmail.com with a list of books you would like us to package up for you.
    You can find the past 5 weeks of New Releases on our website here: http://www.heroesonline.com/new-releases/
  2. You can also arrange to pick up comic-collecting supplies (ie: Comic Boxes, Bags, Boards, etc) with Curb-Side Pick-Up! You can find our supply options listed here: http://www.heroesonline.com/supplies/
  3. We will total up your order ahead of time (+ tax) and you can pay the total by cash or card when you arrive. 
    If you would prefer to fill out a Credit Card Authorization Form in advance, you can either email the completed form back to heroesarenthardtofind@gmail.com, or bring it with you when you stop by. 
  4. FOR PICK-UP, there is a gray gravel driveway along the side of our building. Please pull into this driveway and call us when you have arrived. We will bring your books to your car in a clean Heroes bag and hand them off to you.

 

SHIPPING:

During this time we are happy to SHIP items to anyone who would prefer to make those arrangements in advance.
We will need you to help us organize the following:

  1. Please call our store at 704-375-7462, or email us at heroesarenthardtofind@gmail.com with a list of books you would like us to package up for you.
    You can find the past 5 weeks of New Releases on our website here: http://www.heroesonline.com/new-releases/
  2. If you would like to order comic-collecting supplies (ie: Comic Boxes, Bags, Boards, etc) to have shipped, we can do that too! In order to SHIP supplies, comic storage boxes MUST be ordered in bundles of at LEAST 10. Bags and boards can be ordered in any quantity. Supplies are subject to shipping freight and do not qualify for free shipping. You can find our supply options listed here: http://www.heroesonline.com/supplies/
  3. Orders of $50.00 or more SHIP FOR FREE (excludes supply orders).
  4. Orders under $50.00 ship for a flat $5.00 fee.
  5. We will need a Credit Card in order to process payment and shipping. You can download a Credit Card Authorization Form here.
  6. If you would prefer to make payment via PayPal, we can arrange that as well. Please call or email for details.
  7. Please make sure that we have your complete and correct shipping address.
  8. We will fulfill and ship requests as quickly, safely and efficiently as possible. We appreciate your patience while we prepare orders.

HAHTF---Credit-Card-Authorization-Form

 

RESERVE LIST/SUBSCRIPTION:

If you would like to set up a weekly subscription with us at this time, you may do so by completing a Reserve Form!
We will pull any titles that you request whenever they are published, be it weekly, monthly, etc. We ask that you collect your subscription at least once a month, and you can cancel your subscription at any time. You can also arrange to have your subscription shipped.
If you have at least ten titles on your subscription you will qualify for our 10% subscriber discount!

Reserve-Form

The list of titles on our reserve form is a generic listing of titles that are available in our store. It in no way reflects ALL the titles that we stock, or those that we can order. If a title you would like to subscribe to is not on the list, please send an email and let us know which titles you would like to add! Subscriptions can be altered at any time, just send an email or call our shop! 

 

DOING OUR BEST:

We care about the well-being of ALL of our customers and staff, and we are doing everything in our power to keep everyone safe and healthy during this time.
We plan to remain open regular business hours, unless instructed otherwise, with the following precautions being taken by our staff:

  1. We are disinfecting surfaces several times an hour with antibacterial wipes and sprays, focusing on particularly high-contact areas such as: counter-tops, door knobs, credit-card machines, telephones and shelving facades.
  2. We have hand sanitizer on-hand and our employees sanitize their hands after every transaction. We will be washing our hands as frequently as possible with hot water and antibacterial soap.
  3. Any staff member who has a cough, sniffle, temperature, or is feeling generally unwell, will stay home and avoid contact with others.
  4. We are reviewing CDC recommendations daily and will adjust any procedures as necessary.

**During this time the amount of product we order for stock may need to be adjusted to meet demand.**
We will continue to order enough product to cover our subscribers and any requests made in advance. If we are out of a title you were looking for, we may be able to order those items. Please let us know if you are missing a title you wanted to pick up. If you are aware of a title that will be coming out over the next several weeks/months that you would like to reserve, we ask that you please request those items in advance if possible so that we might have the best opportunity to fulfill your want-list.
Previews orders are also an excellent way to let us know what upcoming titles you would like to purchase in the months to come.

We hope you are all staying well, and taking care of yourselves. Please be kind to one another. Look after each other, your family, friends and neighbors. We will get through this, and we look forward to seeing you all again VERY SOON!

– Your Friends at HEROES AREN’T HARD TO FIND

Spock-Says-Wash-Yo-Hands

 

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