LET’S STAY SAFE THIS HOLIDAY SEASON! HEROES SHOPPING GUIDELINES
ON DASHER, ON DANCER,
ON MASK & HAND SANITIZER!
Tis the Season to look out for one-another…
As we enter the thick of the Holiday Shopping Season, as well as the worst days of the pandemic thus far, we just want remind everyone of Heroes Safety Protocols for a safe shopping experience!
- We continue to limit the number of people allowed in the store to NO MORE THAN 10 people at a time.
This number includes employees. Our capacity restrictions will continue until North Carolina has safely emerged from all three phases of the re-opening regulations.
- We ask customers to limit their time in our store.
Due to capacity restrictions, we ask that customers please limit their time spent in-store for the time being. We also long for the days of leisurely browsing and visiting with one another, but for now, it’s safer for everyone to plan ahead and make trips as brief as possible. This will also help us prevent wait-times for others if the store is at capacity.
- EVERYONE (including staff) is required to wear a mask while shopping or working inside of our store.
Even if you’re only coming in for ONE ITEM. No mask = NO ENTRY If you do not have a mask, one can be provided to you.
(We understand that some people do not want to wear a mask and, while we understand that is your personal preference, you will not be permitted in our store without a mask. We appreciate your patience, understanding and consideration for everyone’s safety at this time. If you do not want to wear a mask, or if you would prefer not to come inside the store until circumstances have improved, we are happy to arrange shipping for books.)
- Please utilize the provided hand sanitizer upon entering the store.
- Please observe social distancing of at least 6 feet inside the store.
Please be courteous to your fellow customers and allow for at least six feet of distance between yourself and others.
- We ask customers to be mindful of how much they handle books and other product.
We are sanitizing all surfaces and high-contact areas as frequently as possible, but we cannot sanitize comic books without causing damage. We ask that customers please be mindful of items as they handle them, and wash their hands or use hand sanitizer after contact.
- We are sanitizing and washing our hands as often as possible.
If at all possible, we prefer customers to pay with a credit or debit card at this time. We still accept cash transactions, but cards are easier for everyone to sanitize at this time. If we do have a cash transaction we will be washing and sanitizing our hands thoroughly afterwards.
- WE ASK ANYONE WHO FEELS UNWELL TO PLEASE STAY HOME. (This includes our staff!)
We can ship to anywhere in the United States and are happy to arrange a safe transaction for you! Just let us know!
- WE CAN SHIP!!
We can ship to anyone, anywhere! If you’d like to send a Christmas Gift to a family member in another state, we can ship directly to them!!
- OUR HOURS UNTIL FURTHER NOTICE:
Monday-Tuesday & Thursday-Saturday: 10am-7pm
Wednesday: 10am-9pm
Sunday: 1pm-6pm
- We will keep you posted to any changes to our guidelines as they happen.
Please follow us on social media (Facebook, Instagram, Twitter) or sign up for our Newsletter for regular updates! Please feel free to call us at 704-375-7462 or email us at [email protected] with any questions!
We hope you are all hanging in there, doing well, and are being kind to one another!
STAY SAFE this Holiday Season, and STAY HOME whenever possible!!
– Your Friends at HEROES AREN’T HARD TO FIND
SHIPPING INFORMATION:
We are happy to SHIP to anyone who would like make those arrangements at this time.
Here’s how to arrange that:
- Please call our store at 704-375-7462 between the hours of 10am-6pm, or email us at [email protected] with a list of books you would like us to ship to you.
You can find the last 5 weeks of New Releases on our website here: http://www.heroesonline.com/new-releases/, if you need recommendations! - Shipping costs are based on weight.
- If you would like to order comic-collecting supplies (ie: Comic Boxes, Bags, Boards, etc) to have shipped, we can do that too!
Supplies are subject to shipping freight. You can find our supply options listed here:
http://www.heroesonline.com/supplies/ - We will invoice you via email for payment.
- If you would prefer to make payment via PayPal, we can arrange that as well. Please call or email for details.
- Please make sure that we have your complete and correct shipping address.
- Enjoy your order!!
