HEROES REOPENING PLANS :: NEW BOOKS IN-STORE TODAY! HEROES IS OPEN WITH REGULATIONS!

May 20, 2020 By: Karla Southern Category: Feast Your Eyes, Heroes Aren't Hard To Find, Looking Ahead, NEWS, Now Read This!, Spotlight on New Releases, This Just In, Uncategorized

 

NEW COMICS ARE IN-STORE TODAY!

Heroes received the first shipment of NEW COMICS since March 25 today, Wednesday, May 20.

With careful consideration for the continued safety of our customers, as well as our staff, we will be open to the public on Wednesday, May 20 from 1pm-9pm with the following guidelines:

  • We will limit the number of people allowed in the store to NO MORE THAN 3 people at a time.
    Until further notice we are limiting access inside the store. We will provide access to NEW product on racks located just inside the front door and the counter, but we will discourage browsing the racks until further notice. If you would like us to check the rack for a previous issue or trade, we are happy to do that for you! We do this to limit your exposure as well as our own during this opening period.
     
  • We ask that customers limit their time in our store for now.
    There will be plenty of time for browsing and visiting with one another once restrictions have been lifted and circumstances have improved. For now, in an effort to prevent customer wait-times and attend to as many customers as possible in a timely manner, we ask that you make your visit as brief as possible. 

     
  • Everyone (including staff) will be required to wear a mask while shopping or working inside of our store.
    If you do not have a mask, one can be provided to you. 

    (We understand that some people do not want to wear a mask and, while we understand that is your personal preference, you will not be permitted in our store without a mask. We appreciate your patience, understanding and consideration for everyone’s safety at this time. If you do not want to wear a mask, or if you would prefer not to come inside the store until circumstances have improved, we are happy to arrange shipping for books.)  
     
  • We request that all customers utilize the provided hand sanitizer upon entering the store.  
     
  • Observe social distancing inside the store.
    Please be courteous to your fellow customers and allow for at least six feet of distance between yourself and others. We’re all in this together and showing each other respect will go a long way!!  
     
  • During this time we ask customers to be mindful of how much they handle books and other product.
    While we will be sanitizing all surfaces and high-contact areas as frequently as possible, we cannot sanitize comic books without causing damage. We ask that customers please be mindful of items as they handle them, and wash their hands or use hand sanitizer after contact. 
     
  • We will be sanitizing and washing our hands after every transaction and as often as possible.  
    If at all possible, we would prefer that customers pay with a credit or debit card at this time. We will still accept cash transactions, but cards are easier for everyone to sanitize at this time. If we do have a cash transaction we will be washing our hands thoroughly afterwards.
     
  • We ask anyone who feels unwell to please stay at home (this includes our staff).  
     
  • We have installed a new Point-Of-Sale system. (Thanks Elias!)
    Check-out may take a little longer as we acclimate to this new system, and we appreciate your patience! Once we have the hang of things, it should be easier to update your reserve list and keep track of what we have in stock! We also have the ability to invoices Reserve Customers who would like to pay for their books in advance and either pick up curb-side or have their subscription shipped (shipping fees will apply).
     
  • Our hours may be different until further notice.
    Until things are TRULY BACK TO NORMAL, our store hours may be affected.
    We will be open to the public TODAY, WEDNESDAY, MAY 20 from 1pm-9pm.
    Our hours going forward will be as follows until further notice:
    Monday-Tuesday & Thursday-Saturday: 10am-6pm
    Wednesday: 10am-9pm (tentatively)
    Sunday 1pm-6pm
     
  • We will keep you posted to any changes to our guidelines as they happen.
    Please follow us on social media (FacebookInstagramTwitter) or sign up for our Newsletter for regular updates! Please feel free to call us at 704-375-7462 or email us at [email protected] with any questions!

 

DOING OUR BEST:

We care about the well-being of ALL of our customers and staff and are doing everything in our power to keep everyone safe and healthy during this time.
The following precautions are being taken by our staff:

  1. All employees will wear a mask while working inside our store.
  2. We are disinfecting surfaces several times an hour with antibacterial wipes and sprays.
  3. We have hand sanitizer on-hand and our employees will sanitize and wash their hands as frequently as possible with hot water and antibacterial soap.
  4. Any staff member who has a cough, sniffle, temperature, or is feeling generally unwell, will stay home and avoid contact with others.
  5. We are reviewing CDC recommendations daily and will adjust any procedures as necessary.

RESERVE ORDERS:

We will continue to order enough product to cover our subscribers and any customer requests made in advance. If we are sold-out of a title you are looking for, we may be able to reorder those items. Please let us know if you are missing a title you wanted to pick up. If you are aware of a title that will be coming out over the next several weeks/months that you would like to reserve, we ask that you please request those items in advance if possible so that we might have the best opportunity to fulfill your want-list.

Again, we are adjusting to our new Point-Of-Sale system at this time. If you are a Reserve Customer, please make sure we have your current contact information. If you are a Reserve Customer, and you have not heard from us over the past month, please call or send us an email to ensure we have your current information on file! ([email protected])

With our new Point of Sale System, we will also be adjusting our Reserve Bag qualifications and options.
Reserve Customers will now have the option to be invoiced for their reserve bag and can pay for books via invoice. Existing Reserve Customers should receive an email about this option. Please email [email protected] with you have questions! 

We hope you are all doing well, and are being kind to one another!
We look forward to seeing you all again very soon!

– Your Friends at HEROES AREN’T HARD TO FIND 

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We can still ship items to you at this time. You can request items and arrange shipping with an email to [email protected]

SHIPPING INFORMATION:

We are happy to SHIP items to anyone who would like make those arrangements at this time.
We will need you to help us organize the following:

  1. Please call our store at 704-375-7462 between the hours of 10am-6pm, or email us at [email protected] with a list of books you would like us to ship to you.
    You can find the last 5 weeks of New Releases on our website here: http://www.heroesonline.com/new-releases/, if you need recommendations!
  2. Shipping costs based on weight.
  3. If you would like to order comic-collecting supplies (ie: Comic Boxes, Bags, Boards, etc) to have shipped, we can do that too!
    Supplies are subject to shipping freight. You can find our supply options listed here:
    http://www.heroesonline.com/supplies/
  4. We will invoice your email order to process credit card payment and shipping.
  5. If you would prefer to make payment via PayPal, we can arrange that as well. Please call or email for details.
  6. Please make sure that we have your complete and correct shipping address.
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